Privacy policy

Menlo AI operates VideoGift. Contact support@menlo-ai.com with questions or privacy requests.

Your information

We use your verified email and basic Google identity, if you choose Google sign-in, to manage your account and send film and purchase links. We process your story, uploaded photos and chosen style to generate your film. We keep payment identifiers, credit balances, consent records and limited security and usage records to operate the service, prevent abuse and resolve payment problems.

Public films

Your account, original uploaded photos and written story are not public. If you accept the gallery notice, your finished film, title and cover may appear without a watermark in our public recent-films gallery. The film may depict the people and events in your submitted material. Visitors can watch and save it; we cannot recall copies they save. Earlier private films are not published automatically. Only submit photos you have permission to use and share in this way.

Service providers

Supabase manages accounts and project records; Cloudflare R2 stores media; Vercel hosts the app; Modal runs media processing; Resend delivers email; and Stripe processes payments. OpenAI processes stories and original photos for previews, character reference images and story/prompt writing. Flatkey receives the video prompt and generated character references to produce the film. Providers may process information in countries outside your own. Generation prompts use the original photos for identity; we do not use one generated cover as input to another cover.

Retention and requests

Finished films and associated project media are scheduled for removal 30 days after completion; abandoned drafts are scheduled for removal after 48 hours. Download your films before their displayed expiry. Payment, credit, consent and security records are retained separately as needed to fulfill purchases, resolve disputes and meet legal obligations. This media deadline does not erase payment records.

Email support@menlo-ai.com from your account email to request access, correction, account deletion or removal of a film from the public gallery. We verify your identity before acting. We may retain records required for accounting, disputes or legal obligations. Gallery updates may take up to a minute, and previously issued media links may remain usable for up to five minutes; downloaded copies cannot be recalled.

The service is intended for adults. Parents and guardians must have appropriate permission for photos of children. We do not sell your personal information. Purchase policy