Purchase policy
VideoGift is a personalized AI film service operated by Menlo AI. Contact support@menlo-ai.com for purchase, access or privacy help.
One-time video purchases
All prices are in USD: One video — $4.99 for 1 video; For the whole family — $19.99 for 5 videos; The more the merrier — $49.99 for 15 videos. These are outright purchases, not subscriptions. There are no automatic renewals, monthly resets, upgrade charges, or subscriber-only extra prices.
Your credits
One credit unlocks one finished video without the giftavideo.app watermark. A pack purchase unlocks the film you are buying and keeps the remaining 4 or 14 credits in your account. Unused credits from new purchases expire six calendar months after successful payment, except where applicable law requires longer validity. The exact expiry deadline is shown in your account and purchase email. Use them before that deadline; an expired credit cannot unlock another film. Downloading the same unlocked film again uses no additional credit. You can buy another pack or a $4.99 single video when your balance is used up.
Watching is free. Payment or credits are only used for finished films; generation limits and availability still apply. Credits purchased under the previous no-expiry policy keep those terms. Existing unlocks are preserved when unused credits expire. Any historical paid allowance keeps its original expiry.
Recent-films gallery
When you submit a new story under the gallery notice, the finished film may appear without a watermark in our public recent-films gallery. Visitors can watch and save public videos. Purchasing still provides the direct clean download and the stated number of account credits; it does not make a gallery film exclusive or private.
Digital delivery
There is no shipping or physical return. After successful payment is confirmed, the clean download is unlocked on the film page and a confirmation is sent to your email. Payment confirmation can take a few minutes. Card information is collected and processed by Stripe; VideoGift does not store your full card number. These one-time purchases have no subscription to cancel.
Your files
Finished films are available for 30 days from completion, whether or not you purchase a download. Download them before the date shown on their page. A purchase does not extend storage. Credit expiry and file storage are separate: film removal does not change a credit’s original six-month deadline. Only upload photos you have permission to use.
Payment issues and refunds
If payment succeeds but the film is no longer available, your credits remain available rather than being used for that film. Refunded or disputed purchases may reverse their associated credits and access. Contact support@menlo-ai.com with your purchase email and film link for duplicate charges, failed delivery or technical problems. We will investigate and restore access or refund an affected purchase that we cannot deliver. Because you can watch the completed film before purchasing, downloaded or unlocked films are generally not refundable solely for a change of mind. Requests concerning partially used packs are reviewed individually; contact us before requesting a partial refund so the remaining credits can be reconciled. Your mandatory consumer rights are not limited by this policy.